Supported payment methods

• Credit Cards: Visa, Mastercard, AE, DC, JCB

• Debit Cards:  Visa & Master

• Wise

*Best Basketball Store does not support Gift Card transfers

Wise:

The handling fee is paid by our website, it is safe and convenient to send money and receive money, if you confirmed, we will send our Wise account information to you.

Contact live chat support or email us: [email protected]

Link for Wise: https://transferwise.com/

Why are my payments not going through?

• The credit card hasn’t been authorized to pay internationally and you should contact your issuing bank for the solution.

•Each IP address is allowed to pay only once a day. It means you can only pay for one order in a day.

•The limit of the credit card is not enough.

•Our credit-card system doesn’t accept credit cards, please try another card.

•The billing address of the credit card is different from the address where you receive the order.

•The information of the credit card that you input is wrong, such as the card number, CVC code, and so on.

How to resolve the above payment problems?

Check the above reason and follow the guide then try again or try a different card. Make sure the shipping information is the same as the billing information.

 Check your card information again prior to submitting your order and our Accepted Payments List.

Why is my payment pending after I have paid?

One possible reason is that your payment is not successful, please wait for further notice. Once your payment is received, the status of your order will change to “waiting for confirm”. If the money is deducted from your card but the order status still remains “Pending”, please contact us through E-mail and we will reply to you as soon as possible.