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Returns & Exchanges

Return Policy

At Best Basketball Store, our primary aim is your satisfaction. Please take note of our return policy guidelines for a smooth process:

  • Time Frame: You have a 30-day window from the date of receiving your items to initiate a return for a full refund (excluding shipping/handling charges).

  • Condition of Items: To qualify for a full refund, ensure that all items are in brand-new condition and returned in their original packaging.

    Note:

    1. Items discounted more than 40% and customized jerseys are deemed final sale and cannot be returned.
    2. Returns requested within 30-60 days of receipt can be processed for a store credit in the form of a Cash Coupon.

Exchange Policy

If you wish to exchange an item for a different one, please follow these steps:

  1. Return the unwanted item(s) following the standard return procedure.
  2. Receive a refund.
  3. Place a new order for the desired replacement item(s).

Given the nature of our business, this is the most efficient method for handling exchanges. We cannot guarantee stock availability for your replacement item at the time of return receipt.

Processing Time:Please allow 7-10 business days for your return or exchange to be processed upon the receipt of items in our warehouse.

For assistance with damaged items or additional support regarding returns/exchanges, please contact us at [email protected]. We are here to assist you!


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